Captain's Log: Career Milestones
Work Study Student @ Cyber Center
Oct 2023 - Apr 2024 (Local Time)
Augusta Technical College - Augusta, GA Quadrant
- Engineered a Proxmox server cluster of considerable power for an HPC environment, utilized for AI development, testing, and hosting 'Capture the Flag' (Cybersecurity Edition) simulations.
- Provided technical support for multimedia equipment (A/V systems, lecture recording/streaming, video editing, graphic design) – ensuring presentations ran smoother than a well-oiled droid.
- Delivered IT support to faculty, staff, and students (new computer setup, software installation/updates, network troubleshooting, application guidance).
IT Specialist / Assistant Manager (Chief Problem Solver)
Jun 2018 - Present (Continuum)
Four Brothers Super Pawn Inc. (Local Commerce Hub)
- Managed daily pawn shop operations: customer service, loan processing (thankfully, no Imperial entanglements), sales, cash handling, policy adherence.
- Maintained inventory records and pricing. Supervised staff and delegated tasks with strategic efficiency.
- Troubleshot and resolved IT issues for shop computer systems and network, often with ingenuity and a logical approach.
- Implemented and maintained data security protocols. Provided technical support for hardware/software.
- Played a critical role in business establishment: setting up essential accounts, researching/implementing the pawn system, acquiring/installing necessary operational hardware.
Communications Lineman
Feb 2022 - Jun 2023
Pure-Link, Inc.
- Installed and maintained communication infrastructure, demonstrating proficiency in technical tasks and equipment operation using a trusty bucket truck.
- Led a crew that set a record for most fiber optic cable hung in one day – a significant daily achievement.
Business Systems Analyst
Jul 2014 - Mar 2017
Mississippi State Department of Health
- Managed IT infrastructure for Vital Records, ensuring the smooth processing of essential citizen documents.
- Managed inventory spreadsheets and tracked certified paper stock, preventing waste and ensuring data integrity.
- Advised and assisted with the design of the next-gen SDS server upgrade, a project of considerable technical depth.
Document Collection Specialist
Aug 2012 - Jul 2014
American Medical Technologies
- Obtained and digitized medical records to support Medicare billing claims, navigating the labyrinth of healthcare data.
- Utilized standard Android devices and specialized apps for secure document collection under HIPAA regulations.
Administrative Assistant and IT Specialist
Sep 2006 - Jul 2012
Pure-Link, Inc.
- Supported technical mapping and computer support functions: turnkey system/network operations, CAD design, remote data management leveraging early mobile technologies.
- Responsibilities: office setup, hiring/training personnel, primary contact for projects, contributing to significant company revenue growth.
Knowledge Acquisition & Academic Codex
Cisco Network Specialist & Electrical/Computer Engineering
Augusta Technical College
Augusta, GA (Sol System)
Core programming: Network architecture, system logic, and critical thinking (lab explosions successfully averted).
Business Administration
Georgia Southern University
Statesboro, GA (Sol System)
Additional subroutines: Data analysis, strategic planning, and the art of the perfect coffee brew for late-night coding.
High School Diploma (Foundational Protocols)
Lakeside High School
Atlanta, GA (Sol System)
Base OS installed: Foundational knowledge, collaborative protocols, and social interface compatibility.
My Utility Belt of Skills
VMWare (Virtualization Mastery)
Active Directory (Identity & Access Control)
A.I./Machine Learning (Pattern Recognition)
HIPAA Compliance (Data Privacy Protocols)
Remote Access Software (Remote Operations)
Microsoft Office Suite (Productivity Suite)
Database Management (Data Architecture)
Containerization (Docker/Kubernetes Orchestration)
Network Engineering (Infrastructure Design)
Python (import antigravity # It's real!)
VPN Services (Secure Tunnels)
Linux (Open Source Expertise)
Network Support (Connectivity Assurance)
Technical Support (Problem Resolution)
DNS (Domain Name System Management)
Help Desk (User Assistance & Troubleshooting)
Data Management (Information Lifecycle)
System Set-up (Deployment & Configuration)
Google Search (Advanced Research Fu)
LAN/WLAN Deployment (Wireless & Wired Networking)
Cloud Solutions (AWS, Azure Architecture)
TCP/IP (Core Networking Protocols)
Windows Server (Server Administration)
VoIP (Internet Telephony)
Mobile Device Management (Device Fleet Control)
Virtualization (Resource Optimization)
Data Backup & Recovery (Disaster Aversion)
DHCP (Network Automation)
OS Deployment (System Imaging)
Shell Scripting (Automation Spells)
Web Design (Frontend Crafting)
Network Firewalls (Perimeter Defense)
Server Operations (System Stability)
Network Administration (Network Integrity)
Adobe Creative Suite (Creative Design Tools)
System Administration (Operational Excellence)
Information Security (Cyber Defense Protocols - Shields Up!)
Proxmox (Virtual Environment Management)
Problem Solving (My Spidey Sense for Bugs)
Open a Comms Channel
I'm always excited to discuss complex challenges or intriguing opportunities. Let's make some tech magic happen!
marlinwilkes@gmail.com (Preferred Channel)
+1 404 997 3311 (Direct Line)
Connect on LinkedIn (Professional Network)
Augusta, GA 30904 (Current Location)